Privacy Policy

Information you provide. When you submit our contact form, request a quote, email us, or call us, you may share your name, company, email address, phone number, project location, and any project details you choose to include.

Information collected automatically. Like most websites, we collect limited technical data such as IP address, browser type, device information, pages visited, referring URL, and timestamps. We use this for site analytics, security, and to improve performance.

Cookies. The site sets two first-party cookies. One is an essential security cookie that protects our forms. The other, named mb_vid, is a random identifier that lets us recognise your browser on return visits for up to 13 months. We use it only for our own traffic analytics and to follow up on enquiries you send us. It contains no personal information and is never shared with third parties. You can block or delete cookies in your browser settings, and the site still works without them.

We use the information you give us to:

• respond to enquiries, prepare quotes, and discuss your project;
• provide products and services and coordinate delivery and installation;
• send project updates, invoices, and contractual communications;
• operate, secure, and improve the website;
• comply with legal, tax, and regulatory obligations.

We do not sell your personal information. We do not use it for unsolicited marketing outside the project conversation you initiated.

We share information only when necessary, including with:

• Service providers who help us operate the business, for example email and form delivery, hosting, analytics, and accounting platforms, bound to confidentiality and to use the data only for the services they provide to us;
• Project partners such as sub-trades, transport carriers, and engineers, where sharing is needed to deliver your project;
• Authorities when required by law, court order, or to protect our rights, safety, or property.

We keep personal information only as long as needed for the purpose it was collected for, to fulfil contractual obligations, and to meet legal record-keeping requirements (typically up to seven years for project and tax records). After that, we securely destroy or anonymize it.

We use reasonable physical, organizational, and technical safeguards to protect the information in our custody. No method of transmission or storage is 100% secure, but we work to limit access to personal information to staff who need it.

Subject to PIPEDA and Ontario law, you may request access to or correction of the personal information we hold about you, withdraw consent (which may affect our ability to provide services), and ask us about how your data has been handled. To make a request, contact us at the email below.

Our site may link to third-party websites (for example, social platforms, mapping services, or partner organizations). Their privacy practices are governed by their own policies, not this one.

The site is intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

We may update this policy from time to time. The “Last updated” date at the top of this page reflects the most recent version. Material changes will be posted here.

Information We Collect

We may collect the following types of information from you:

Personal Information: When you contact ModBox NWO Inc. through our Website, phone, email, text message, or other methods, we may collect personal information that you provide, including your full name, phone number, email address, mailing address, and other information you choose to provide.

Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and use of the Website, including your IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We may use the information we collect for the following purposes:

To Communicate with You:We may use your contact information to respond to inquiries, provide information about ModBox NWO Inc.’s products and services, provide quotes or project-related information, send administrative communications, and communicate with you regarding an existing or potential business relationship.

Marketing and Promotional Communications: With your consent, we may use your information to send you updates, promotional communications, or other information about ModBox NWO Inc. by email, phone, or text message.

You can opt out of receiving marketing communications at any time by following the instructions provided in the communication or by contacting us directly.

Legal and Regulatory Compliance: We may use or disclose your information as necessary to comply with applicable laws, regulations, legal obligations, court orders, or other lawful requests.

Consent to Receive Text Messages

You are not required to consent to receiving text messages from ModBox NWO Inc.

By providing your phone number and verbally consenting to receive text messages, you consent to receive text messages from ModBox NWO Inc. regarding your inquiry, quotes, projects, services, account, or other communications related to your business relationship with us.

Message and data rates may apply. Message frequency may vary.

You can opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us.

Please note that opting out of text messages may limit our ability to communicate with you through SMS regarding inquiries, projects, services, or other business matters.

Information Sharing and Disclosure

ModBox NWO Inc. does not sell or rent your personal information to third parties.

We do not sell, rent, release, or transfer your SMS consent information or phone number to third parties for third-party marketing purposes.

We may share your information in the following circumstances:

Service Providers: We may share your information with service providers that perform services on our behalf, such as website hosting, communications, marketing, customer service, software, information technology, or technical support.

These service providers are expected to protect your information and use it only as necessary to provide services to ModBox NWO Inc.

Legal Requirements: We may disclose your information when required by law, regulation, court order, legal process, or other lawful request, or when reasonably necessary to protect the rights, property, or safety of ModBox NWO Inc., our customers, employees, or others.

Data Security

ModBox NWO Inc. implements reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Opting Out: You may opt out of receiving marketing communications from ModBox NWO Inc. by following the instructions contained in those communications or by contacting us directly.

If you opt out of marketing communications, we may still send you non-promotional communications related to an inquiry, quote, project, service, account, or ongoing business relationship.

Accessing or Updating Information: You may request access to, correction of, or updates to personal information that we hold about you.

To make a request, please contact us using the information provided below.

Third-Party Websites

Our Website may contain links to third-party websites.

ModBox NWO Inc. is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party websites that you visit.

Children’s Privacy

Our Website and services are not directed toward children.

We do not knowingly collect personal information from children through our Website without appropriate consent. If we become aware that personal information relating to a child has been collected improperly, we will take reasonable steps to delete or otherwise appropriately handle that information.

Changes to This Privacy Policy

ModBox NWO Inc. may update this Privacy Policy from time to time.

Any changes will be posted on this page along with an updated “Last Updated” date. We encourage you to periodically review this Privacy Policy for updates.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or ModBox NWO Inc.’s privacy practices, please contact us using the details below.

Questions or privacy requests can be sent to:

ModBox NWO Inc.
1820 Bailey Ave, Thunder Bay, ON  P7E 6P7
Jack@modboxmodular.com
807-708-9897